Support
We’re here to help.
Have a question or run into a problem? Email ridvan.uyn@gmail.com — we aim to reply within 2 business days.
Frequently asked questions
How do credits work? +
Every generation (a video, an image set, a carousel) costs a number of credits, shown before you confirm — the exact cost depends on the studio and quality tier you choose. A subscription includes a monthly credit allowance that refreshes each period and does not carry over; you can also buy a one-time credit pack, which does not expire.
How do I restore my purchases? +
Open Viral Factory → Profile → Settings → Restore Purchases. Make sure you are signed in with the same Apple ID you purchased with.
How do I cancel my subscription? +
Subscriptions are billed and managed by Apple, not by us. On your iPhone: Settings app → [your name] → Subscriptions → Viral Factory → Cancel Subscription. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
How do I delete my account? +
In the app: Profile → Settings → Delete Account. See our Delete Account page for exactly what gets deleted and how to request deletion by email if you no longer have the app.
What languages does the app support? +
English, German, French, Spanish, Italian, Portuguese, Turkish, Japanese, Korean, Arabic and Hindi.
What do the studios do? +
“Remake a hit” rebuilds a reel you paste in with your own product in it. “Short video ad” and “Cinematic short” generate scripted video from a description. “Creator testimonial” makes a talking-head, UGC-style ad. “Swipe post” builds an image carousel. “AI character” keeps one persona consistent across videos. “Cameo” and “Swap into your video” put a real photo into a generated or existing scene. Daily hooks give you ten fresh ideas every morning, and finished posts can be scheduled straight to TikTok, Instagram and YouTube.
Why does the app ask for camera, photo library or microphone access? +
Only so you can capture or choose photos and videos to use as input for generation, and so the app can save your finished videos to your photo library. See our Privacy Policy for details.
A generation failed but used my credits — what do I do? +
Email us the approximate date and time and, if possible, a screenshot; we will investigate and restore credits for a confirmed system error.